If you are unable to obtain shipping rates for your cart items and see the notification "Warning: No Shipping options are available. Please contact us for assistance!", this may be due to several possible reasons:
- The weight of the items in the order exceeds the maximum limit for shipping calculation
- The products you have selected are from different warehouses and cannot be merged for checkout
- The warehouse you have selected cannot ship to your country
- Missing address or zip code
Below is a detailed explanation of each reason for your reference.
●The weight of the items in the order exceeds the maximum limit for shipping calculation
Please find below the maximum weight allowances for our various warehouse locations:
| Warehoues Location | Weight Limits |
| China | 0 - 300kg |
| United States | 0 - 50kg |
| Germany | 0 - 50kg |
| United Kingdom | 0 - 20kg |
| Australia | 0 - 22kg |
| Russia | No Limit |
| Japan | 0 - 30kg |
Please note that the China warehouse only offers shipping options for 20-300kg to the following specified countries.
For all other destinations, only shipments weighing 0-20kg are available.
- Australia
- New Zealand
- Canada
- Mexico
- United States
- Belgium
- Switzerland
- Czech Republic
- Germany
- Denmark
- Spain
- Finland
- France
- United Kingdom
- Hungary
- India
- Italy
- Netherlands
- Norway
- Poland
- Portugal
- Sweden
- Israel
- Chile
- Austria
- South Korea
- Taiwan
- Japan
- Malaysia
- Thailand
- Ireland
- Saudi Arabia
- South Africa
- Slovakia
- Turkiye
- Vietnam
- United Arab Emirates
- Bulgaria
- Latvia
- lebanon
- Lithuania
- Singapore
- Brazil
- Iceland
- Kazakhstan
- Qatar
- Luxembourg
- slovenia
- Greece
- Vatican
- malta
- Monaco
- Egypt
- Romania
- Estonia
- Liechtenstein
- Tunisia
- Croatia
- Ukraine
- Philippines
●The products you have selected are from different warehouses and cannot be merged for checkout
For orders containing items from multiple warehouses, shipments will be dispatched from different locations, requiring separate shipping calculations. our combined shipping calculation only supports the following warehouse pairs:
+
Chinese warehouse + German warehouse
+
Chinese warehouse + US warehouse
+
Chinese warehouse + UK warehouse
Please be advised:
If your destination country is not included in the supported list above, you'll need to place separate orders for each warehouse.
All multi-warehouse orders are subject to the weight restrictions mentioned in Section 1.
●The warehouse you have selected cannot ship to your country
While our Chinese warehouse offers worldwide shipping to most countries, our other warehouses have specific destination restrictions. Below is the list of supported countries for each warehouse location:
- Austria
- Belgium
- Czech Republic
- Denmark
- France
- Luxembourg
- Netherlands
- Poland
- Hungary
- Italy
- Slovakia
- Slovenia
- Spain
- Sweden
- Bulgaria
- Croatia
- Cyprus
- Estonia
- Finland
- Greece
- Ireland
- Latvia
- Lithuania
- Malta
- Monaco
- Portugal
- Romania
- Norway
US warehouse can deliver to the United States (excludes Alaska, Hawaii, overseas possessions and military bases.)
UK warehouse can deliver to United Kingdom
Australian warehouse can deliver to Australia
Japanese warehouse can deliver to Japan
Russian warehouse can deliver to Russia
●Missing address or zip code
The recipient's postal code must be accurately provided, as incorrect information may result in unavailable shipping methods and cost estimates. Please note that U.S. zip codes must be exactly 5 digits.
